What happens when I bring my Mac in for service?

1 In the waiting room. Service is completed on a first come, first serve basis. We know how critical your Mac is to your business/life, so we will make every effort to keep the wait short! If you just cannot do without it, ask about rentals, emergency service & fast pass appointments.

2 Diagnostics. As soon as it's your turn, your Mac will go onto our service bench for diagnostic evaluation. Then, we'll call you to explain the problem, provide a price quote, suggest any needed upgrades and to receive approval.

3 Parts delivery. If your technical issue is software related, we'll go straight to repair, if not, we may need to wait for parts. Most parts arrive within 1 - 3 business days, but we will contact you if we expect further delay.

4 Complete the repair. Our certified, highly skilled techs will replace parts, resolve software issues and run final diagnostics. As soon as your repair is complete, a service representative will prepare a report for you, and call you to let you know that your Mac is ready to come home or get back to work!

What's the service turnaround time?

Most repairs are completed within 1 - 5 business days. Fast Pass and Emergency services are also available.

How much will service cost?

These are our basic service rates and they may be subject to change. Call for detailed rates about your specific repair.

Flat rate desktop repair		$99, excludes parts
Flat rate laptop repair		$149, excludes parts
Install Upgrades		Prices vary, call for details.
On site service or consulting		$150 per hour
Data Recovery		$199 flat rate
In Store Consulting		$85 per hour