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What is proactive service? |
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It's the best way to keep your Macs and your network working 24 hours a day and 7 days a week. Here’s an example...
Problem — Your hard drive (where your documents, projects, photos, movies, and music are stored) fails or runs out of space.
Old solution — When your hard drive completely fails or runs out of space, your Mac stops working. You bring it in for repair and data recovery, wait for several days while the machine is being repaired and pay from $199 to $2000 + for data recovery.
Proactive solution — Our monitoring systems ensure that regular back-ups occur as scheduled. Then if your hard drive starts to fail or fills up, the system alerts our technicians and we call you to schedule an appointment to correct the problem before you experience data loss and significant downtime.
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Mac-O-Rama offers a better solution. We’re dedicated to supporting the computer and networking needs of your business. Since 2001, we have been working hard to ensure that the equipment and networks that our customers depend on function efficiently and reliably. With our innovative network response program called NetCare, you can be assured that waiting for solutions to technical problems is a thing of the past!
Introducing NetCare & MacCare
Our new proactive services offer unparalleled support for mission critical Macs and networks.
NetCare is a comprehensive business service program that allows businesses to have access to unlimited IT services at a fraction of the cost of hiring a full time IT staff.
MacCare is ideal for personal Macs, small and home offices. This service provides remote monitoring of your Macs and your network and gives you exclusive benefits and discounts only available to MacCare Club members.
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| All the perks of our Mac Care Club, plus, proactive equipment monitoring. Our secure monitoring system alerts a technician whenever it detects a problem with your computer or your network. Mac Care Plus also includes unlimited remote access help sessions (we connect to your Mac to provide support) and phone support. A great solution for home based businesses and small offices. |
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As a business owner, you spend most of your time managing your employees, serving your customers, prospecting for new business and attending networking events, all worthwhile and important activities required to maintain and grow your business. But with such a hectic schedule, you are probably ignoring the life-blood of your business — your computer network.
How often have computer issues hijacked your day? Instead of focusing on your core business or revenue-generating activities, you or an employee were shackled to your office waiting for a computer technician to arrive. Not the best use of company resources, is it?
Mac-O-Rama offers a better solution. We’re dedicated to supporting the computer and networking needs of your business. Since 2001, we have been working hard to ensure that the equipment and networks that our customers depend on function efficiently and reliably. With our innovative network response program called NetCare, you can be assured that your getting the best service available, day and night
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Peace of Mind. Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.
Increased Productivity. Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee.
Cost Savings. 24x7 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, and reduce the task of issue diagnosis from hours to mere minutes — resulting in substantial cost savings and downtime reduction.
Insight into Software Licensing. Knowing what software and applications are running on your network is essential so that you can be notified if unsafe or unsanctioned software is installed on any of your computers. We can track how many licenses of your legally-purchased software you are running, and help you avoid fines that could result through violation of your license agreements.
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Access to a Wealth of IT Expertise & Experience. With over 35 years of combined experience our staff has helped thousands of customers solve their technology problems.
A Safe & Secure Network. Firewall, antivirus and general security performance service monitoring ensures that your network’s integrity is an ongoing priority and that your security investment is working.
Accountability & Transparency Into Your ISP. We monitor your Internet connectivity and other hosted applications, and provide reporting around the delivery of those services – all designed to ensure you receive the guaranteed service level you’re paying for.
Network Infrastructure Monitoring. We keep track of the details and composition of your network assets and hardware, helping you make intelligent decisions about what needs to be upgraded, what is missing, what has appeared unexpectedly and what should be purchased based on your business planning and objectives.
Our most proactive service plan–Offering complete service coverage and top level customer care
Includes proactive monitoring and a full suite of IT services. NetCare Complete allows you to budget your annual IT expenditures with certainty. With this program, there are no additional per hour fees for service calls, equipment repair, remote service or phone support. NetCare Complete also includes labor to repair failed equipment.*
Pricing & Details
All rates are per month. Prices may vary, ask us today for a custom quote for your business.
| Desktops and Laptops |
$40 |
Routers, Switches &
Other networked hardware |
$25 |
| Servers |
$100 |
| Network (base rate) |
$100 |
* Break and fix repair coverage excludes parts and covers desktops, laptops and servers only unless otherwise stated in your contract.
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